Privacy Policy

ERTHAK is responsible for the personal data collected through this website.

For privacy-related questions or to exercise your rights, please contact us through:

• Email: erthak@erthak.com
• Telephone and WhatsApp: +20 10 05200404
• Website: https://erthak.com/

When you use our contact form or request a consultation, we may collect:

• Full name.
• Organization name, if applicable.
• Organization type.
• Role or job title.
• Email address.
• Telephone number.
• Service or area of interest.
• Information included in your message.
• Your consent to use the information to respond to your inquiry.

The website may automatically collect limited technical data necessary to operate and protect the website, such as device and browser type, Internet Protocol address, date and time of use, and anti-spam or security information.

We collect personal data when you:

• Submit a contact form or consultation request.
• Contact us by email or telephone.
• Contact us directly through WhatsApp.
• Use the website, where limited technical data may be recorded for operational and security purposes.

We use personal data to:

• Respond to inquiries and consultation requests.
• Contact you to understand your needs.
• Suggest an appropriate service or starting point.
• Arrange initial meetings and discussions.
• Take steps at your request before entering into a contract.
• Manage a professional relationship if an engagement begins.
• Protect the website and contact form against spam, misuse, and security threats.
• Comply with legal and regulatory requirements.
• Improve the quality of our website and services.

We will not use information submitted through the contact form for marketing communications without obtaining separate consent.

We process personal data based on one or more of the following:

• Your explicit consent.
• Taking steps at your request before entering into a contract.
• Performing a contract or professional obligation.
• Complying with legal or regulatory requirements.
• Our legitimate interests in protecting the website, managing inquiries, and providing services, provided that these interests do not override your fundamental rights.

ERTHAK does not sell, rent, or trade personal data.

Personal data may be accessed, where necessary, by:

• Authorized members of the ERTHAK team.
• Website hosting, email, technical support, and security service providers.
• Legal or financial advisers where necessary.
• Public authorities where disclosure is required by law.

Any party processing personal data on our behalf must use it only for the specified purpose and protect it in accordance with applicable law.

Website visitor data and contact submissions may be processed outside the Arab Republic of Egypt through the website hosting, form-processing, and email services we use, including Vercel and Web3Forms.

If you choose to contact us through an external platform such as WhatsApp, that platform may process certain data according to its own privacy policy and technical infrastructure. You should review the platform’s privacy policy before using it.

Cross-border processing is subject to applicable legal requirements. We will update this policy if our hosting or data-processing services change.

ERTHAK retains the inquiry data it manages for up to 24 months from the last communication, then deletes or anonymizes it. Our form provider, Web3Forms, may retain copies of submissions for up to three years from submission under its policy unless they are deleted earlier. The following exceptions apply to ERTHAK’s retention:

• A contractual or professional relationship begins.
• A legal or regulatory obligation requires longer retention.
• The information is required to establish or protect a legal right.
• You request deletion and no lawful reason prevents us from fulfilling the request.

The website may use strictly necessary technical cookies to operate securely and provide its essential functions.

If analytics or marketing cookies are introduced in the future, users will be informed and appropriate consent choices will be provided before those cookies are used. This policy will also be updated accordingly.

Subject to applicable law, you may request to:

• Know what personal data we hold about you.
• Receive a copy of your personal data.
• Correct inaccurate or incomplete data.
• Delete personal data where there is no lawful reason to retain it.
• Withdraw your consent without affecting the lawfulness of processing carried out before withdrawal.
• Object to certain types of processing.
• Restrict processing where permitted by law.
• Submit a complaint to the Egyptian Personal Data Protection Center.

To exercise your rights, contact:

erthak@erthak.com

We may request appropriate information to verify your identity before fulfilling a request, in order to protect your data from unauthorized access.

ERTHAK applies appropriate organizational and technical measures to protect personal data against:

• Unauthorized access.
• Unlawful use or disclosure.
• Alteration or damage.
• Accidental loss.
• Misuse.

However, no method of electronic transmission or storage can guarantee absolute security.

The website may contain links to external websites and platforms, including WhatsApp and LinkedIn.

Personal data processed through these platforms is subject to their respective privacy policies. ERTHAK is not responsible for the privacy practices or content of external platforms.

The website is intended for professional and organizational communication. ERTHAK does not knowingly seek to collect personal data from children.

If we become aware that a child’s data has been submitted without appropriate legal consent, we will take reasonable steps to delete it.

We may update this policy when our services, website tools, or legal requirements change.

The updated version will be published on this page with a revised effective date.

For privacy-related questions, requests, or complaints:

• Email: erthak@erthak.com
• Telephone and WhatsApp: +20 10 05200404

You also have the right to submit a complaint to the Egyptian Personal Data Protection Center through its official website.